Help for home seekers

HuurPulse brings rental homes together in one place. You'll find homes from landlords and letting agents who advertise with us, and public listings from other websites. Every listing shows which site it comes from.

Save your search and we'll email you as soon as a matching home comes in. You choose how often: as soon as we find one, once a day or once a week. We keep checking the listings.

No. HuurPulse isn't a landlord or a letting agent. We help you find homes and respond quickly. You always sign the rental contract with the home's landlord or letting agent, and they also decide who gets the home.

You can search without a subscription. With a subscription you see all the details of the homes advertised with us and you can reply directly. You're paying for this service, not for a home. Prices are on Pricing.

No. Nobody can promise you a rental home: the landlord chooses the tenant. What HuurPulse does is help you spot new listings early and respond in time. That improves your chances.

Use the Reply button on the listing. Your message goes to the landlord or letting agent, who will contact you if you can come and take a look. Is the home listed on another site? Then reply via the link to the original listing. HuurPulse doesn't schedule viewings itself.

Never pay any money before you've seen the home and have a rental contract.

No. You only pay for the subscription you choose. There are no hidden costs and HuurPulse doesn't charge agency fees. Before you pay, you'll see exactly what it costs and when you pay.

Let us know via the contact form or email support@huurpulse.nl. We'll work with you to find a solution. Do you have a complaint? Choose the subject Complaint in the contact form.

If you cancel within 14 days of your purchase, you'll get all your money back. Read how this works on Cancel subscription.

Each landlord decides this for themselves. Landlords often ask for a gross monthly income of around three to four times the rent. Sometimes you can combine the income of two people, or a guarantor can help.

Isn't the requirement mentioned in the listing? Then ask the landlord or letting agent before you go to a viewing.

• Respond quickly: save your search and choose to get alerts as soon as we find a match.
• Search a little wider: also look at nearby towns, or at a slightly higher maximum rent.
• Introduce yourself briefly: fill in your candidate profile so the landlord knows straight away who you are.
• Have your documents ready, so you can send them as soon as the landlord asks.

A landlord will often ask for:

• a valid proof of identity;
• proof of your income, such as recent payslips or an employer's statement;
• sometimes a reference from your current landlord.

Sending a copy of your ID? Cross out your citizen service number (BSN) and write on the copy who it's for and the date. Only send your documents to a landlord or letting agent you trust. HuurPulse never asks you, as a home seeker, for these documents.

No. HuurPulse doesn't act as an intermediary between you and the landlord, so we don't charge agency fees. You only pay for your subscription.

Is a letting agent asking you for agency fees while also working for the landlord? That's usually not allowed. Not sure? Get advice from the Juridisch Loket (free legal advice) or a tenants' advice service (huurteam) in your municipality.

That depends on the home and the landlord. Want to rent together with someone who isn't your partner, such as a friend or housemate? Ask the landlord beforehand whether that's allowed and whether you can both be on the rental contract.

Mention in your reply who you'll be living with. You can also do that via your candidate profile.

Usually not. Social rental homes are mainly let by housing associations. For those, you register with a housing association or with the housing website for your region. There's often an income limit and a waiting time.

On HuurPulse you'll find homes from landlords and letting agents, and public listings from other websites.

Never pay a deposit or rent before you've seen the home and have a rental contract. Be extra careful if the rent is much lower than usual or if someone is rushing you. HuurPulse never asks for money via WhatsApp.

Not sure? Use Report an error on the listing. You'll find more tips under renting safely.

Contact us within 14 days of your purchase, by email (support@huurpulse.nl) or via WhatsApp. You'll get the full amount back. The money will be back in your account within 14 days, using the same method you paid with.

All the steps are on Cancel subscription.

You can do this yourself in My HuurPulse → Subscription. Choose Cancel subscription, give a reason if you like and click Confirm cancellation. You keep access and alerts until the end of the period you've already paid for. After 14 days you won't get money back for the rest of that period.

Changed your mind? Choose Keep my subscription and your subscription simply continues. Want to change something else about your subscription? Get in touch.

You always pay in advance. Here's how it works for each subscription:

• Introduction lasts 14 days. After that it automatically switches to Monthly. You'll get a reminder three days beforehand.
• Monthly renews every month.
• 3 months and Annual don't renew as a long subscription. At the end of the period they switch to Monthly. We'll email you about this beforehand.

Before every renewal you'll get a reminder 7 days in advance, so you can always cancel in time.

You pay in advance for your subscription period. After each payment you'll receive an invoice by email. You'll also find your invoices in My HuurPulse → Subscription.

If a payment fails or is reversed (chargeback), we pause your subscription until the payment has come in. You'll get an email explaining how to pay.

Check these points:

• Have you saved a search? Look in My HuurPulse → Saved searches.
• Are emails about new homes switched on, and are you using Quiet hours? Check your notification settings under Notifications.
• Look in your spam or junk folder and add our address to your contacts.
• Did your payment fail? Then your subscription is paused until the payment has come in.
• Is your search very specific? Then there may not be any new matching homes yet.

Still not working? Get in touch.

• Check your email address. Did you create your account with Google? Then choose Continue with Google.
• Haven't confirmed your email address yet? Click the link in the email we sent you. Check your spam folder too.
• Is the site asking for a code and you don't have your phone to hand? Use one of your recovery codes.
• Forgotten your password? Choose a new one via Forgot password.

Still stuck? Get in touch.

Go to Forgot password and enter your email address. You'll get an email with a link to choose a new password. The link only works for a short time. No email? Check your spam folder or request a new link.

Go to My HuurPulse → Privacy and choose Delete account. We'll carry out your request within one month and send you a confirmation by email. On the same page you can also download your data. Read more in our privacy statement.